Refund & Cancellation Policy

Because eSIM plans are digital products, the following policy applies to all purchases.

Eligible refunds

You may request a refund if your eSIM has not been installed or activated and the request is made within 14 days of purchase.

Non-refundable cases

Once a plan has been installed, activated or partially used, it cannot be refunded. Plans are also non-refundable if the failure is caused by an incompatible device or incorrect destination selection.

How to request a refund

Email [email protected] with your order number and a short explanation. We review each request individually.

Cancellations

Because delivery is instant, orders cannot be cancelled after the activation details have been sent.