Frequently asked questions
What is an eSIM?
An eSIM is a digital SIM that is downloaded to your device. It works the same as a physical SIM but requires no card and no delivery time.
Is my phone compatible?
Most recent iPhones, Google Pixel and many Android phones support eSIM. Check your device settings for an “Add eSIM” option before purchasing.
How do I get my eSIM?
After checkout you receive activation instructions and a QR code by email. Scan it on your phone to install the plan.
When does my plan start?
Most plans activate on first connection to the destination network. Check the individual plan page for the exact activation policy.
Can I use my regular number too?
Yes. eSIMs can run alongside your existing SIM so you keep your normal number for calls and messages.
What is your refund policy?
See our Refund & Cancellation Policy for full details.